Refund and Return Policy

Return and Refund Policy

Because GoChat operates an instant digital virtual economy, our refund rules are structured as follows:

1. GoCredit Purchases

* Final Sale: All purchases of GoCredit are non-refundable once the digital credits have been added to your account balance.

* Exceptions: If a billing error or duplicate charge occurs due to a technical glitch with our payment gateway, contact support@gochatus.com within 7 days of the transaction for a direct resolution or credit reversal.

2. In-Room Virtual Gifts & Tips

* Non-Refundable: Tipping room hosts, sending virtual gifts, unlocking temporary room perks, or spending GoCredit on profile customization is final and cannot be reversed or refunded once confirmed.

3. Account Termination & Unused Credits

* If an account is permanently banned or terminated due to violations of our Terms and Conditions or Community Code of Conduct (e.g., harassment, hate speech, spam), any remaining GoCredit balance or Star Level status is forfeited and non-refundable.